In the fast-paced world of physical security, precision, safety, and efficiency are essential. Companies like SPACE, which integrate advanced edge devices into security systems, are constantly seeking ways to improve their workflows. These devices—equipped with sensors, actuators, and LTE modems—play a crucial role in real-time incident response for high-security environments. However, their complex configurations make assembly and maintenance challenging.
By adopting Extended Reality (XR) technologies, SPACE is transforming how its workforce engages with these complex devices. Leveraging SYN’s Unity-based XR platform, SPACE provides workers with personalized, immersive training experiences and real-time remote support, boosting both productivity and accuracy.
The Challenge
SPACE’s edge devices are integral to security infrastructures, such as those used in the banking sector. These devices are part of the Guardian™ 2.0 PSIM platform, which automates various incident response actions like:
- Triggering alarms
- Locking doors and safes
- Controlling lighting and other security measures
While essential to security operations, the diversity of components and the complexity of configurations make the assembly and repair processes both time-consuming and prone to errors.
The Solution: XR Integration
To overcome these challenges, SPACE and SYN turned to XR technologies. By integrating Unity-powered XR environments into their training and maintenance workflows, they’ve been able to:
- Provide personalized VR training experiences for assembling edge devices.
- Offer AR-guided remote repair instructions for technicians in the field.
Key Benefits of XR Integration:
- Tailored Learning for All Skill Levels:
Using AI-driven XR content, SPACE ensures that workers receive training tailored to their individual expertise.
-Beginners get step-by-step, detailed instructions.
-Experienced technicians receive concise, high-level guidance, reducing training and task completion times. - Enhanced Precision and Safety:
The immersive nature of the Unity-based XR platform allows workers to interact with 3D visualizations of the devices. This ensures:
-Fewer assembly errors
-Greater procedural accuracy
-Improved safety during both assembly and maintenance - Real-Time Remote Support:
With AR-guided workflows, technicians can perform repairs on-site, guided by AI-enhanced instructions. This approach:
-Reduces reliance on in-person support
-Speeds up repair times
-Lowers operational downtime and costs
How It Works:
- VR for Assembly Training:
Workers use VR headsets to interact with digital twins of the edge devices. Depending on their skill level, the AI adapts the training content, providing appropriate guidance through immersive 3D environments. - AR for Field Repairs:
Field technicians use AR glasses to view real-time instructions overlaid onto the physical devices they are repairing. The AI-driven system provides tailored recommendations based on the technician’s expertise, ensuring quick and accurate defect resolution.
The Future of Industrial XR
The use of XR technologies, especially when combined with AI-driven personalization, is setting a new standard in industrial processes. For SYN, integrating Unity’s XR platform into their operations has not only streamlined complex tasks but also ensured that workers are better prepared and more proficient in handling edge devices.
As industries continue to innovate, the role of XR technologies in optimizing workflows and boosting operational efficiency will only grow. Through its adoption of these cutting-edge solutions, SPACE and SYN are paving the way for the future of industrial training and maintenance, where immersive technologies and AI work hand-in-hand to drive results.
